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Customer Innovation Day 2026

Mercurius IT  |  Thursday, 19 March 2026  |  Danubius Hotels, London

Thank you to everyone who attended Customer Innovation Day 2026. It was a fantastic day
of presentations, product demos, and conversations about the future of Microsoft
Dynamics 365, Copilot AI, and digital business operations. Missed a session
or want to revisit a presentation? Access all the slides and recordings below.

Get All Presentations

Highlights from the Day

2

Clare Jordaan: Microsoft Keynote

2

The Fireside Chat

2
The Customers
2

Sessions at play

2

Coffee break networking

2

Team Mercurius with Clare

Sessions and Presentations

Here is what we covered during Customer Innovation Day 2026. Fill in the form below to receive all presentation slides and session recordings.

Introduction and Opening Remarks

A warm welcome and a quick overview of the day’s purpose, themes, and what attendees can expect to take away.

Copilot and Agent Capabilities

A walkthrough of what Copilot and agentic capabilities can do today, and how to apply them to real workflows across teams.

CRM and Power Platform

How CRM combined with Power Platform can streamline sales and service processes, improve experience, and accelerate automation.

AGR

Partner Presentation

The Automate First Enterprise

A practical framework for identifying high-impact processes to automate first, building momentum and measurable results quickly.

The New Microsoft Era: The Frontier Firm

An outlook on how leading organisations are using Microsoft innovation and AI to move faster, operate smarter, and stay competitive

Intelligent Supply Chain Transformation

How AI-driven visibility, planning, and automation can improve resilience, efficiency, and customer delivery outcomes.

Mercurius IT: IP Solutions

A showcase of Mercurius IT IP solutions designed to accelerate delivery, extend Dynamics capability, and unlock faster value.

Continia

Partner Presentation

Business Insights Agent in Copilot

A practical look at how Copilot agents can turn business data into faster answers, insights, and decision support.

Financial Insight for a Modern CFO

Modern finance reporting and insight strategies that help CFOs improve control, performance, and decision-making.

Quadient

Partner Presentation

TrueCommerce

Partner Presentation

Get All Presentation Slides and Recordings

Fill in your details below. You will receive an email within minutes containing links to download every presentation and session recording from Customer Innovation Day 2026.

What Attendees Said

“It was a really good and an informative event which myself and my colleagues thoroughly enjoyed.  We do have some takeaways which we will discuss with the wider team and let you know once we require a further discussion.”

It was a great day. Well done.

Its good to be able to hear and listen to others opinions and advice. There was a lot to take in and plenty to think about.

Inspired by What You Saw? Let’s Talk About Your Next Step

Whether you want to explore Copilot AI, plan a NAV upgrade, add CRM to your existing ERP, or discuss a new project – your Mercurius IT account manager is ready to help.
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