Microsoft Dynamics 365 for Retail

Engage every shopper.

Microsoft Dynamics 365 for Retail

Deliver a seamless and immersive shopping experience by optimising retail operations with intelligent insights.

Innovate every aspect of commerce and deliver an omnichannel shopping journey with personalised customer experiences. Unify all back-end operations to increase productivity, efficiency and profit.

What is Dynamics 365 for Retail?

Microsoft Dynamics 365 for Retail is an end-to-end system designed to transform commerce businesses, supporting customer demand and helping optimise operations with a modern and adaptable platform. Use insights to improve back-end operations and get a detailed and comprehensive view of the business.

Dynamics 365 for Retail capabilities

  • Omni-Channel Experience—Give customers the convenience and flexibility to buy instore, pick up in other locations, or get home delivery through optimised ordering and fulfilment tools.
  • Modern POS—Fully functional and customisable modern point of sale (POS) usable on any device, even offline, with no disruption.
  • Ecommerce—An ecommerce platform supporting third-party storefronts, including features such as a rich consumer API, payment integration and a tailored retail experience app for iOS and Android devices.
  • Order Management—Create customer orders both synchronously and asynchronously.
  • Payment Processing—Accept credit, debit, cheque, cash, loyalty cards and other payment methods including Tap to Pay such as Apple Pay.
  • Call Centres—Take customer orders directly over the phone using a responsive UI, accessible via any browser.
  • Social Integration—Connect with customers, implement promotions and publish content to your social media channels.
  • Daily Operations—Perform daily tasks quicker using automated and streamlined workflows.
  • Employee Productivity—Create and use schedules, time clock in/out and utilise manager dashboards to improve efficiency.
  • Inventory Management—Define automated replenishment rules for creating purchase orders.
  • Consumer Convenience—Accept orders using a range of ordering and fulfilment modalities and allow your customers to sell or return outside of the assortment for that store, with or without a receipt.
  • Workspaces—Leverage personalised workspaces and view role-based KPIs and reports with interactive data visualisations using Microsoft Power BI.
  • Reports—View business reports directly within the POS, covering sales metrics, cash management, employee productivity and summarised X and Z reports.
  • Recommendations—Provide personalised product recommendations backed by advanced machine learning technology to enhance up-sell and cross-sell opportunities.
  • Product Management—Create product catalogues and categorisation schemes that can be targeted to or shared between channels to enrich products with descriptions, images, videos and rich text content.
  • Categorisation—Centrally manage products using n level deep product category hierarchies for bulk categorisation of products.
  • Product Attributes—State product attributes and define groups which can be categorised and used across products.
  • Define Pricing—Define product, category, catalogue, customer or channel specific pricing rules and discounts.
  • Orders—Pick and receive transfer orders and purchase orders.
  • Manage Data—Easily bulk edit data using native integration with Office 365 and Microsoft Excel.
  • Customer Profile—Let customers use social identities (Facebook, Google or Microsoft accounts) to engage with your business.
  • Loyalty Capabilities—Configure and manage loyalty programs, promotions, discounts and gift cards seamlessly across channels.
  • Targeted Promotions—Use customer segmentation to provide targeted promotions.
  • Email Receipts—Send email receipts to your customers.
  • Promotions—Define pricing and promotion activation and deactivation times and dates.
  • Integration—Integrate with existing systems using the Data Import/Export Framework.
  • Training—Implement your own interactive task guides for back-office business processes to easily train new employees.
  • Security—A comprehensive compliance framework meeting industry standards including PA DSS 3.2, SOC 1 & 2, ISO 27018 and many others, to help you comply with your specific business requirements.
  • Privacy—Safeguard data using the highest levels of encryption so you know where your data is stored, who can access it and under what conditions.
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Microsoft Dynamics 365 for Retail Pricing

Enjoy Microsoft Dynamics 365 for Retail across any of our three bundles and add Team Member licenses at £6 per user/month.

Do it yourself
Per user/month
Minimum 12-month contract.
Full user license
Cloud hosting
Basic installation
Basic training
Tailored processes
Custom reports
Install and go
Per user/month
Minimum 12-month contract.
Full user license
Cloud hosting
Basic installation
Basic training
Tailored processes
Custom reports
Custom solution
Per user/month
Minimum 12-month contract.
Full user license
Cloud hosting
Full installation
In-depth training
Tailored processes
Custom reports

MaxCare Support

Add pay as you go support from £440/day.

Microsoft Dynamics 365 for Retail overview

Discover the features and benefits of Microsoft Dynamics 365 for Retail.

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