| Features | Benefits |
AnyShore Service model
- Onsite
- Offsite (Milton Keynes)
- Offshore (India)
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Guaranteed reduction of costs |
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| Robust Support Mechanism through an experienced and skilled SAP Consulting Team |
Guaranteed Service Level Agreement |
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| Onshore helpdesk facilities in Milton Keynes, UK |
Customers get complete peace of mind. |
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| Multiple Pricing models. | Within Customer’s budgets |
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| Full information/documentation on all calls logged to ensure users understand the nature of the problem and guidance on how to prevent the problems in future. | Reduction in number of calls over a period of time. |
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Web based portal (http://support.mercuriusit.com)
- To raise and manage calls.
- Our portal sends email alerts every time a user or consultant updates a case.
- The Customer can see open calls with their status, re-open closed calls if the problem persists and much more.
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- Customers don’t require maintaining any other system for support.
- Customer always remains informed.
- Ease of management of calls.
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| Regular reviews of the services with our customers. |
Continuous improvement of support services and relationship. |
